Shipping policy

At Number Twenty, we work with trusted partners and suppliers to ensure your order arrives in perfect condition. Every item is carefully packed and shipped with the same attention to detail we apply to our product selection.

We aim to dispatch all orders promptly, subject to stock availability. Estimated delivery times may vary depending on the item and delivery location, and this information will be provided on the product page or at checkout where possible.

Delivery Charges
Our delivery charges are based on product type and destination. You'll see the relevant delivery charge clearly at checkout before confirming your order.

We currently deliver to UK mainland addresses only. Unfortunately, we are unable to ship to Northern Ireland, the Channel Islands, the Isle of Man, or the Scottish Highlands and Islands at this time. If you are based in one of these regions and wish to arrange delivery via your own courier service to a mainland address, please get in touch with us.

Delivery of Larger Items
Some larger furniture items may arrive via a specialist delivery service. Depending on the product and courier used, delivery may be kerbside only. This means your item will be delivered to the nearest accessible point to your property and will not be carried inside. If assistance is required to move items indoors, we recommend ensuring that someone is available at the delivery address on the day.

You will be contacted directly by the courier to confirm or arrange a suitable delivery window. Please ensure that access to your property is clear and accessible to avoid any delays or redelivery charges.

Accessory Items
Smaller items such as accessories are typically delivered via standard courier services such as DPD or Royal Mail. You will receive tracking details once your item has been dispatched.

Flat-rate delivery for accessories is £7.95 unless otherwise stated.

Delivery Times
Estimated delivery timeframes are noted on each product page. As we work with a range of suppliers, delivery lead times can vary between products. Most accessory items arrive within 3–5 working days, while furniture items may take longer depending on the manufacturer’s schedule.

If your order contains multiple items with different lead times, your order may be delivered in separate shipments.

Checking Your Delivery
Please check your items as soon as they arrive. If you notice any damage or faults, report this to us within 48 hours by emailing hello@number-twenty.co.uk with photographs and a description of the issue. This allows us to resolve the problem quickly with our supplier and arrange a replacement or solution.

Missed Deliveries & Redelivery Charges
If a delivery is missed due to no one being available to receive the goods, or if access is restricted, you may be charged for redelivery. We recommend ensuring someone is available on the scheduled day, particularly for large or heavy items.

Important Notes
All deliveries are ground floor only unless otherwise specified.

It is the customer’s responsibility to ensure that items can be delivered into the property, including checking door widths, hallways, and stair access.

We are not responsible for moving or disposing of existing furniture.

We advise against placing furniture too close to direct heat sources such as radiators or underfloor heating, as this can affect the condition of the materials.

If you have any questions regarding delivery before placing your order, please don’t hesitate to get in touch with us at hello@number-twenty.co.uk – we’re happy to help.